Terms and Conditions

  1. CONDITIONS OF USE

1.1. General Conditions
This agreement (Terms of Use) offered by Reşat Efendi applies to your access and/or use of the “Reşat Efendi Website”, which you can access from www.resatefendi.com. These terms of use set out the rules that you must comply with when using the services on the Site. All users who visit or use this site in any way are deemed to have accepted these Terms of Use.

1.2. Service Definition

  • You can access our restaurant’s menus, campaigns and event information on our website.
  • You can send your reservation requests via our website or contact us via the contact form.
  • Users have free access to the content on the website; however, the Restaurant reserves the right to make changes to its website and services at any time, without prior notice.

1.3. Intellectual Property Rights

  • The intellectual property rights on all texts, images, logos, brands, designs, documents and other content on the Website belong to our Restaurant or have been legally licensed from the relevant right holders.
  • Unless expressly authorized by these Terms of Use, it is strictly forbidden to copy, reproduce, distribute or use for commercial purposes the content on the Site without prior written permission from Reşat Efendi.

1.4. Limitation of Liability

  • The information we provide on the website is updated regularly and the utmost care is taken to ensure its accuracy. However, our Restaurant is not responsible for any typographical errors, lack of updates or technical problems that may occur in the content.
  • Our Restaurant is not responsible for the content or services arising from the links (“link”) we provide to websites operated by third parties.
  • It is strictly forbidden to add viruses or any malware, malicious attacks or unauthorized interventions to the Reşat Efendi Website.

1.5. Right of Amendment

  • The Restaurant reserves the right to change or update the Terms of Use without prior notice.
  • Changes are effective from the moment they are uploaded to the Site. Users are advised to periodically check the current conditions.

  1. PRIVACY POLICY

2.1. Purpose and Scope
This Privacy Policy explains how our Restaurant collects, stores, uses and protects users’ personal data. The principles regarding the processing of your personal data within the framework of KVKK and other relevant legislation are detailed in this text.

Personal data collected and processed by Reşat Efendi are under the protection of our Restaurant, which acts as the data controller. Personal data are processed by the Company within the scope of this Clarification Text in accordance with the Personal Data Protection Law No. 6698 (“KVKK”) and other relevant legislation. As the data controller, we are committed to ensuring the confidentiality and security of your personal data.

2.2. Collection of Personal Data

  • When you visit the Site, your device IP address, browser information and some technical data obtained through cookies may be collected.
  • When you fill out a contact form or reservation form; information such as your name, surname, phone number, e-mail address may be requested.

2.3. Purposes of Use of Data

  • Performing and updating reservation transactions or managing cancellation requests.
  • Measuring customer satisfaction, conducting marketing and promotional activities, providing information about special campaigns.
  • To increase our service quality and improve user experience by analyzing the use of the Site.

2.4. Storage and Protection of Data

  • Your personal data is stored on secure servers for the period stipulated in the relevant legislation.
  • Necessary technical and administrative measures are taken against unauthorized access, data loss or other security breaches.

2.5. Sharing with Third Parties

  • Your personal data may be shared with our business partners, suppliers or contracted institutions only to the extent required by our services and in accordance with legal regulations.
  • It may also be shared with the relevant public institutions or judicial authorities if requested by the official authorities in accordance with the legislation.

2.6. Your rights

  • Within the framework of KVKK; you have the right to learn the purposes of processing your data, to request correction or deletion, to object to the processing and to request the cessation of processing.
  • You can contact us to exercise these rights.

2.7. Communication

  • For any questions and requests regarding the Privacy Policy, you can contact us through our contact information on the Site.
  1. COOKIE POLICY

3.1. What is a Cookie?
Cookies are small text files that are saved on your device through your browser when you visit a website. Cookies generally store user preferences and visit information, allowing the Site to provide more efficient and personalized service.

3.2. Types of Cookies and Purposes of Use

  • Mandatory Cookies: Necessary for the Site to fulfill its basic functions.
  • Performance Cookies: Help us analyze the performance of the Site by collecting visitor statistics.
  • Functionality Cookies: Stores data that facilitates the user experience, such as language preference or session information.
  • Targeting and Advertising Cookies: Used to deliver marketing content that may be of interest to you.

3.3. Control and Deletion of Cookies

  • You can disable or delete cookies in your browser settings. However, in this case, some features of the Site may not function properly.
  • You have the right to consent to the use of cookies or to accept or reject certain types of cookies.

3.4. Third Party Cookies

  • Our Site may also use cookies from third parties that provide analytics services or social media plugins.
  • Detailed information on third party cookies is available in their respective cookie policies.
  1. OCCUPATIONAL HEALTH AND SAFETY POLICY

4.1. Objective
This policy has been established to protect the health and safety of the staff and guests working in our Restaurant and to ensure full compliance with the relevant legal regulations and regulations.

4.2. Application Area and Scope

  • All staff working in our restaurant, interns, subcontracted employees and guests visiting our restaurant are covered by this policy.
  • It is essential to act in accordance with the Occupational Health and Safety (OHS) legislation in force and the Occupational Health and Safety Law No. 6331.

4.3. Basic Principles

  • OHS trainings are regularly provided to our employees to raise their awareness.
  • Regular risk assessments are carried out against occupational accidents and diseases and measures are updated.
  • The correct and effective use of personal protective equipment is encouraged and supervised.

4.4. Responsibilities

  • Management Responsible for providing the necessary resources and implementing policies and procedures in full.
  • Employees Employees are obliged to comply with occupational health and safety rules, use personal protective equipment and report potential hazards to the management.
  • Visitors: Must fully comply with the health and safety rules set by the restaurant.

4.5. Monitoring and Review

  • The effectiveness of OHS practices is periodically evaluated and reported.
  • Occupational health and safety policies are revised and updated when deemed necessary.
  1. PROTECTION OF PERSONAL DATA AND KVKK CLARIFICATION TEXT

5.1. Data Controller
Pursuant to the Law No. 6698 on the Protection of Personal Data (“KVKK”), as the data controller, we show maximum sensitivity to the processing and protection of your personal data. All technical and administrative measures are taken in accordance with the relevant legislation.

5.2. Processed Personal Data and Purposes of Processing

  • Identity Information: Name, surname, Turkish ID number (if necessary), contact information.
  • Contact Information: Data such as telephone, e-mail address, postal address.
  • Transaction Security Information: IP address, cookie records, site access information.

This data is processed for the purpose of carrying out reservation transactions, customer services, marketing activities and fulfillment of legal obligations.

5.3. Legal Grounds and Collection Method

  • Your personal data may be collected through online forms, phone calls, e-mail correspondence and face-to-face visits.
  • Pursuant to Articles 5 and 6 of the LPPD; your explicit consent is processed in line with contractual necessity, legal obligations and legitimate interests.

5.4. Data Transfer

  • To the extent required by service provision, it may be transferred to our suppliers, business partners or public institutions authorized by law.
  • Data transfer abroad is realized within the conditions specified in the KVKK and the relevant legislation.

5.5. Rights of the Data Subject

  • You have the right to learn whether your personal data is being processed, to question the purpose of processing, and to request correction or deletion.
  • To exercise these rights, you can contact us through our communication channels specified in the Privacy Policy.
  1. DATA RETENTION AND DESTRUCTION POLICY

6.1. Objective
This policy has been prepared to determine the retention periods of personal data processed by our Restaurant and to explain the methods of secure destruction (deletion, destruction or anonymization) when the retention period expires.

6.2. Scope

  • This policy covers personal data of all natural persons, including employees, suppliers, business partners and customers.
  • It applies to all personal data stored in electronic and physical media.

6.3. Storage Periods

  • Pursuant to the LPPD and the relevant legislation, data are stored for the period required by the purpose of processing.
  • Information that needs to be kept longer in line with tax and commercial legislation requirements is kept until the legal period expires.

6.4. Destruction Process

  • Personal data whose retention period has expired is securely deleted, destroyed or anonymized.
  • Destruction is irreversible and recorded.

6.5. Responsibility and Audit

  • Data destruction processes are carried out by authorized personnel who have received relevant training.
  • The policy is reviewed and updated at regular intervals.
  1. RESERVATION TERMS AND CONDITIONS

7.1. Reservation Request

  • Customers who wish to reserve a place in our restaurant can request a reservation by phone, via the Website or by e-mail.
  • Reservation requests are evaluated according to availability.

7.2. Approval and Option Period

  • In order to finalize your reservation, you will receive written (e-mail or SMS) or verbal confirmation from us.
  • For special occasions or large group reservations, the Restaurant may impose an option period and require prepayment.

7.3. Amendment and Cancellation

  • Your reservation date or time change requests will be honored according to availability.
  • Please give at least 24 hours notice for confirmed reservation cancellations, if possible.
  • For group or private organization bookings, the cancellation policy may be different and you will be notified in advance.

7.4. Late Arrival and Non-Cancellation of Reservation (No-Show)

  • If you are 20 minutes late from the reservation time, we cannot guarantee the availability of your table.
  • In the event of a no-show without cancellation, your prepayment, if any, will not be refunded or can not be used for your next reservation (subject to change according to the conditions specified in advance).

7.5. Other Conditions

  • Our restaurant may require prior notification for special menu requests or allergen information.
  • Our Restaurant reserves the right to refuse service if you do not comply with the rules or if you exhibit behaviors that disturb the peace in the restaurant.
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